Exploring Public Experiences Using Telemedicine Services In Digital Healthcare Delivery Systems
Keywords:
Telemedicine Services, Digital Health, Public Experiences, Healthcare Delivery SystemsAbstract
The rapid development of digital health technologies has accelerated the adoption of telemedicine services in healthcare delivery systems. Telemedicine enables publics to access medical consultations remotely, offering potential improvements in healthcare accessibility, efficiency, and continuity of care. However, understanding public experiences remains essential to evaluate the effectiveness and acceptance of telemedicine in real healthcare settings. This study aims to explore public experiences in using telemedicine services within digital healthcare delivery systems. A qualitative research design was employed using in depth interviews with seven informants who had prior experience utilizing telemedicine platforms for healthcare consultations. Participants were selected using purposive sampling to ensure relevant experience with digital health services. Data were collected through semi structured interviews and analyzed using thematic analysis to identify recurring patterns and key themes related to telemedicine usage. The findings reveal several important themes including accessibility of healthcare services, perceived efficiency in consultation processes, communication dynamics between publics and healthcare providers, and technological challenges encountered during telemedicine interactions. While telemedicine improves convenience and reduces travel time for publics, concerns regarding internet connectivity and limitations in doctor public interaction remain significant issues. The study highlights the importance of improving digital infrastructure and enhancing communication strategies in telemedicine services. These findings provide insights for healthcare providers and policymakers in optimizing telemedicine implementation in digital healthcare systems.
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Copyright (c) 2025 Kustiyono, Etty Puji Lestari, Nur Azizah, Anandha Fitriani, Brigitta Callula
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